Our Commitment

At NeuroMail, we want you to be completely satisfied with our service. If you're not happy, we'll make it right. This Refund Policy explains when and how you can request a refund.

7-Day Money-Back Guarantee

Full Refund Eligibility

You are eligible for a full refund if:

• You request a refund within 7 days of your first payment (after your free trial ends)
• This is your first subscription to NeuroMail (not applicable to renewals)
• You are a paying customer (free trials are not eligible for refunds)

What You Get Back

A full refund includes:

• 100% of your subscription fee for the current billing period
• No deductions or processing fees
• Refund processed to your original payment method

How to Request a Refund

Step-by-Step Process

Requesting a refund is simple:

1. Email us: Send a refund request to emailengine2026@gmail.com
2. Include details: Your account email and reason for refund (optional but helpful)
3. Confirmation: We'll respond within 24 hours confirming your refund
4. Processing: Refund processed within 5-7 business days

After 7 Days

Subscription Renewals

After the initial 7-day period, refunds are handled on a case-by-case basis:

• Technical issues: If our service is down or not functioning properly, we'll refund affected periods
• Billing errors: Any incorrect charges will be refunded immediately
• Other cases: Contact us at emailengine2026@gmail.com and we'll work something out

Pro-Rated Refunds

We generally do not offer pro-rated refunds for partial months. However, if you experience:

• Extended service outages (24+ hours)
• Data loss due to our error
• Feature removal that significantly impacts your usage

Contact us and we'll review your situation individually.

Non-Refundable Items

The following are not eligible for refunds:

• Free trial: No payment was made, so no refund applies
• Overage charges: Emails sent beyond your plan limit
• Add-on services: One-time purchases or custom services (if applicable)
• Banned accounts: Accounts terminated for Terms of Service violations

Cancellation vs. Refund

Canceling Your Subscription

Cancellation is different from a refund:

• Cancellation: Stops future billing but does not refund current period
• Refund: Returns payment for the current billing period

How to Cancel

You can cancel your subscription anytime from your account settings:

1. Log in to your account
2. Go to Profile Settings
3. Click "Cancel Subscription"
4. Confirm cancellation

Your access continues until the end of your current billing period. No refund is issued unless you're within the 7-day money-back guarantee window.

Refund Timeline

Processing Time

Step	Timeframe
Refund request submitted	Day 0
Confirmation email	Within 24 hours
Refund processed by Paddle	5-7 business days
Funds in your account	Additional 3-5 business days

Special Circumstances

Service Outages

If NeuroMail experiences significant downtime (24+ hours), we will:

• Automatically extend your subscription by the affected period
• Offer a refund if you prefer instead of an extension
• Notify all affected users via email

Data Loss

In the unlikely event of data loss due to our error:

• Full refund of current billing period
• Free service extension
• Assistance with data recovery (if possible)

Duplicate Charges

If you're accidentally charged twice:

• Immediate refund of the duplicate charge
• No waiting period
• Apology and explanation of what happened

Chargebacks

We strongly discourage chargebacks. Here's why:

• Slower process: Chargebacks can take 30-60 days vs. 5-7 days for a direct refund
• Account suspension: Chargebacks automatically suspend your account
• Added complexity: We still need to investigate, delaying resolution

Please contact us first at emailengine2026@gmail.com. We'll process your refund faster and keep your account in good standing.

Currency & Exchange Rates

All refunds are processed in the currency you were charged:

• If you paid in USD, you receive USD
• If currency conversion occurred during payment, the refund follows the same conversion
• Exchange rates may differ slightly between charge and refund dates
• Any exchange rate differences are determined by Paddle and your bank, not NeuroMail

Questions About Refunds?

We typically respond within 24 hours (often much faster).

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email to all active subscribers.

Legal Compliance

This refund policy complies with:

• EU Consumer Rights Directive
• US Federal Trade Commission guidelines
• Paddle's merchant requirements
• Albanian consumer protection laws

If your local laws provide stronger consumer protections, those laws take precedence.